FAQ

1. What types of books do you sell?
We offer a wide selection of both new and used books, carefully chosen to provide quality and value for every reader.

2. Where do you ship?
We currently ship within the United States only.

3. How much does shipping cost?
We offer free standard shipping on all orders. There are no additional shipping fees.

4. How long does delivery take?

  • Handling time: 1–5 business days (Monday–Friday)

  • Transit time: 2–3 business days (Monday–Friday)

  • Estimated delivery: 3–8 business days

5. What is the order cut-off time?
Orders placed before 2:00 PM (local time) are processed the same business day. Orders placed after this time are processed the next business day.

6. What payment methods do you accept?
All payments are securely processed through Shopify’s payment processor, which supports major payment methods such as credit and debit cards.

7. What is your return policy?
We offer a 30-day return policy for both defective and non-defective products. Items must be returned in their original condition.

8. Do you accept exchanges?
Yes, we accept exchanges. Please contact us to arrange an exchange.

9. How do I return an item?
You can return items:

  • By mail

  • In-store

A prepaid return label is included in your package at no additional cost.

10. How long does it take to receive a refund?
Refunds are processed within 14 days after we receive and inspect the returned item. Refunds are issued to the original payment method.

11. Are there any restocking fees?
No, we do not charge any restocking fees.

12. What should I do if I receive a damaged or incorrect item?
Please contact us as soon as possible, and we will resolve the issue promptly.

13. How can I contact customer support?
You can reach us using the following details:

  • Email: mail.planetbooks@gmail.com

  • Phone: +1 (562) 985-3154

  • Website: planetbooksf.myshopify.com

  • Store address: Planet Books, 1855 Freeman Ave, Signal Hill California 90755, United States

14. What are your business hours?

  • Monday – Saturday: 9:00 AM – 5:00 PM

  • Sunday: Closed

If you have any other questions, feel free to contact us—we’re here to help!